How It Works

Course outcomes

  • Understand how to improve performance through clear job expectations.
  • Learn how to identify and determine job expectations.
  • Understand how to evaluate and identify skill gaps with job performance.
  • Understand how to create accountability for job performance.
  • Learn how to motivate and engage employees in ways other than pay.
  • Understand how to link employee behaviors to the job performance you need.
  • Understand different types of motivation and rewards.
  • Learn how to adapt your behavior to the needs of a situation. 
  • Gain insight for each of the behavioral styles.
  • Learn the strengths and weaknesses of each of the behavioral styles. 
  • Learn how to be more effective in your relationships with others.
  • Learn how to understand yourself and others.

Course objectives

  • Understand how job expectations drive job performance.
  • Learn how to evaluate job performance.
  • Learn how to motivate and engage employees.
  • Understand different types of motivation and rewards.
  • Understand your behavioral tendencies.
  • Understand the impact of your behavior on others.
  • Understand how you perceive others.
  • Recognize how others perceive you.
  • Improve your communication with others.

About Online Learning

Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with the instructor and other participants. You will get to know your instructor and other participants. You may make friends. It's easy. It's fun.

How the Course Works

It is easy to participate in your online course. After you register, you will be given a web address to go to get into your online classroom. You will have a password and use your email address and password to gain access. Once inside the online classroom, here's what you can expect.

What You Will Do

For each Unit, you will:

  • Have the option of accessing the online readings
  • Listen to the audio presentation for the Unit and view the slides
  • Have the option of taking a self-quiz to see how much you have learned
  • Engage in written online discussion with your instructor and other participants

For best learning, you should make one or more comments at 2-3 different times each day, since it is a week long course.

The content (readings, audio lectures, slides) and self quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.

Participate When You Want

You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week. There are no live real-time requirements or meetings. You decide when you participate.

For the best learning, participants should log into the course on 2-3 different days of the week.

Discussion

The Discussion for each Unit lasts one week. All comments are made in writing and can be made at any time of the day or night.

Your instructor will log into the Discussion area at least once a day and answer questions, make comments, and respond to comments by you and the other participants.

We encourage you to make 2-3 comments each day to maximize your learning and enjoyment of the course.

Learn about the other courses which are part of the same certificate:

Next start date

Feb 3 – 28, 2020