A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.
Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.
Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.
CEUs/ILUs: 2.4
One Month Course
Length (in hours): 24
Price in USD $245.00
Price in CAD $329.00
Agenda
Unit 1
Understanding Conflict
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Definition of conflict.
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The up side of conflict.
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Describe performance expectations related to conflict.
Unit 2
Understanding the Conflict Management Model
- Using the model
- Dialog for a conflict conversation
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When to take action and address a conflict situation
Unit 3
Conflict Management Case Studies
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Review of real world cases
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Analyze and evaluate the cases
Unit 4
Strategies for success
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Creating a standard of performance
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Creating your own dialog
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Applying the model
Hear from our past students
Great ideas and examples for dealing with conflict! - Teresa D Arcy, Saskatoon, SK