515-256-4999 or 800-362-2127 ext. 4999
Customer service is now essential for business and all work organizations.  With the increase of technology, human interaction with customers becomes all the more important.  Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.
  Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else.

CEUs/ILUs: 3.2
Length (in hours): 32
Price in USD $245.00
Price in CAD $329.00

Hear from our past students

I enjoyed this class. I liked the variety of learning methods used (videos, readings and discussions).
- Shonda Petree
(Keys to Customer Service)
This course has been extremely beneficial to me as it enabled me to focus on the aspects of customer service that we normally take for granted.
- Mrs. Eulampia Polius-Springer
(Extraordinary Customer Service)
Build this skill for life. Thank you.
- Peng Lan
(Keys to Customer Service)

Course schedule

Extraordinary Customer Service

  • Jul 1 – 26
  • Oct 7 – Nov 1

Keys to Customer Service

  • Jun 3 – 28
  • Sep 3 – 28