How It Works
Course outcomes
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Participants will demonstrate improved non-verbal communication skills, enhancing their effectiveness in both written and spoken interactions.
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Participants will demonstrate their ability to convey positive and negative information professionally and with empathy, fostering a supportive work environment.
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Participants will deliver engaging informal and formal oral presentations incorporating attractive multimedia and visual aids (including the appropriate use of slides to avoid “death by PowerPoint”).
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Participants will be able to use storytelling techniques to communicate more dynamically and effectively in writing and orally.
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Participants will know how to craft an organizational strategic narrative collaboratively and communicate it effectively to all stakeholders, both internal and external.
Course objectives
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Participants will understand the importance of non-verbal cues (body language, tone, etc.) to effective communication.
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Participants will learn strategies for communicating both positive and negative news professionally and empathetically.
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Participants will improve their proficiency in giving formal and informal presentations, including the use of PowerPoint and other visual aids.
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Participants will learn how to use narrative techniques to engage their audience during presentations and in writing.
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Participants will learn the elements of strategic narratives and how these can be crafted to engage a whole organization around a common goal.
About Online Learning
How the Course Works
It is easy to participate in your online course. After you register, you will be given a web address to go to get into your online classroom. You will have a password and use your email address and password to gain access. Once inside the online classroom, here's what you can expect.
What You Will Do
For each Unit, you will:
- Access the online readings
- Listen to the audio presentation for the Unit and view the slides
- Take a self-quiz to see how much you have learned
- Engage in written online discussion with your instructor and other participants
For best learning, you should make one or more comments at 2-3 different times each day.
The content (readings, audio lectures, slides) and self-quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.
Participate When You Want
You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week. There are no live real-time requirements or meetings. You decide when you participate.
For the best learning, participants should log into the course on 2-3 different days of the week.
Discussion
The Discussion for each Unit lasts one week. All comments are made in writing and can be made at any time of the day or night.
Your instructor will log into the Discussion area at least once a day and answer questions, make comments, and respond to comments by you and the other participants.
We encourage you to make 2-3 comments each day to maximize your learning and enjoyment of the course.