Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous.
CEUs: 1.6
Length (in hours): 16
Price in USD $145
Price in CAD $195
One Month Course
Agenda
Unit 1
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Understand Service Matters
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Longevity and Loyalty
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Cost of a Lost Customer
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Engage Your Customer
Unit 2
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Listen to Your Customer
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Active Listening
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Avoid Improper Listening
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The Power of Feedback
Unit 3
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Web Sites and Electronic Communication
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Web-Based Customer Service
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Disadvantages of Web-Based Customer Service
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Evaluate Your Web-Based Customer Service
Unit 4
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Customer Turnoffs
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Exceed customer expectations
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Recognize and categorize customer turnoffs
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Deal with customer expectations and turnoffs
Hear from our past students
Build this skill for life. Thank you. - Peng Lan
I enjoyed this class. I liked the variety of learning methods used (videos, readings and discussions). - Shonda Petree