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Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.
CEUs: 1.6
Length (in hours): 16
Price in USD $145
Price in CAD $195
One Month Course
Agenda
Unit 1
Understanding Your Customer
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Why customer service is important
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Knowing your customer
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Customers are constantly evaluating you
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Basic customer service skills you may not have thought of
Unit 2
Setting Customer Expectations
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Analyzing customer contacts
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Developing internal customer targets
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How to easily exceed your customers' expectations
Unit 3
Developing Effective Processes
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What is working for your customers
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Re-engineering your process
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Ways to give the best information
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Handling complaints
Unit 4
Marking Customer Service Extraordinary
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Tweaking the customer's experience
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Telling the world how great you are
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Having fun
Hear from our past students
This course has been extremely beneficial to me as it enabled me to focus on the aspects of customer service that we normally take for granted. - Mrs. Eulampia Polius-Springer