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Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.
Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else.
Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else.
CEUs: 3.2
Length (in hours): 32
Price in USD $245
Price in CAD $329
Hear from our past students
Build this skill for life. Thank you. - Peng Lan
(Keys to Customer Service)
Build this skill for life. Thank you. - Peng Lan
(Keys to Customer Service)
I enjoyed this class. I liked the variety of learning methods used (videos, readings and discussions). - Shonda Petree
(Keys to Customer Service)
Course schedule
Extraordinary Customer Service
- Mar 3 – 28, 2025
- May 5 – 30, 2025
- Jul 7 – Aug 1, 2025
- Oct 6 – 31, 2025
Keys to Customer Service
- Feb 3 – 28, 2025
- Apr 7 – May 2, 2025
- Jun 2 – 27, 2025
- Sep 2 – 26, 2025