Instructors

Greg Marsello

Greg Marsello has worked for over 40 years with organizations to implement extraordinary customer service best practices and strategies. Over 35 weeks a year he travels North America visiting organizations wanting to improve productivity and performance. Greg facilitates experiences on customer service and team building. He has worked with businesses, non-profits, churches, government agencies and a variety of different organizations.

Nanette Sanders-Cobb

Nanette Sanders-Cobb, COI has been developing and teaching customer service classes for over ten years in addition to teaching online for fifteen years. She is a speaker and advisor, engages in marketing community festivals, and has trained and managed audit team members.

Having been in senior management and an audit team leader in the United States Air Force, she has trained staff in providing extraordinary service. She holds a Bachelor’s Degree in Business Administration and a Master’s Degree of Business and Public Administration. Nanette Sanders-Cobb has earned the distinction as a Certified Online Instructor.

Course schedule

Extraordinary Customer Service

Mar 3 – 28, 2025
May 5 – 30, 2025
Jul 7 – Aug 1, 2025
Oct 6 – 31, 2025

Keys to Customer Service

Feb 3 – 28, 2025
Apr 7 – May 2, 2025
Jun 2 – 27, 2025
Sep 2 – 26, 2025