Explore key workplace laws and leadership enhancement skills that are needed in today’s work environment. Acquire the best methods to solve difficult situations and disruptive employees. Learn how to use company policies to set employee boundaries.
Acquire the ability to detect and address threatening behavior. Come away with an understanding of how to employ rules and positive responses to create a worker friendly supportive environment.

CEUs/ILUs: 1.6
Length (in hours): 16
Price in USD $195.00
Price in CAD $265.00


Unit 1

The Doctrine of Employment-At-Will

  • The difference between federal & state employment-at-will laws.
  • How at-will employment works in conjunction with the employee hiring, firing, disciplinary action & suspension process.
  • Understanding employment-at-will violations (covenant of public policy, covenant of implied contracts, and covenant of good-faith and fair dealing).
  • EEOC regulations that offer protection for employees in the workplace.
  • Leadership actions that can work for, or against, company leaders if an employee files a claim/lawsuit.

Unit 2

Effectively Dealing with Disruptors & Difficult Employees

  • How to stop bad employee behavior before it gets out of hand.
  • How to use company policies & work rules to set employee boundaries.
  • How to effectively deal with workplace gossip, blame, narcissistic behavior, and passive-aggressive workers.
  • Easy to learn skills, techniques & guidelines for successfully managing and addressing the most difficult employee personalities.

Unit 3

Preventing Employee Threats & Threatening Behavior

  • What constitutes threatening behavior in the workplace (implicit & explicit words/actions, open racial/religious prejudice, bullying, etc.).
  • How to detect and address threatening behavior (against management or between co-workers).
  • When to get HR and/or law enforcement involved.
  • Properly documenting threatening incidents.

Unit 4

Avoiding Complaints of Harassment, Retaliation & Unfair Treatment

  • Do’s & Don’ts for effectively handling employee complaints & dealing with HR investigations.
  • Liability issues for harassment & hostile work environment by supervisors/managers.
  • Inappropriate work relationships that can create personal & legal issues for company leaders.
  • Interpersonal skills that promote good leadership in today’s hectic legal-prone work environment.


Learn about the other courses which are part of the same certificate:

Next start date

May 6 – 31