Take back the tools to enhance employee performance and engagement and develop crucial skills to manage poor performance. It forms the basis for confident, effective team management, ensuring you lead with assurance, making the right decisions without fear of escalating issues. This course is pivotal in developing the confidence essential for effective leadership.

CEUs/ILUs: 1.6
Length (in hours): 16
Price in USD $195.00
Price in CAD $265.00


Unit 1

Define and Communicate Job Expectations

  • Identify, create, and communicate job expectations.
  • Collaborate with employees on job expectations.
  • Connect employee behaviors to job performance.
  • Describe performance expectations.

Unit 2

Employee Engagement and Performance Management

  • Apply tools and techniques for employee buy-in and commitment.
  • Define intrinsic and extrinsic motivation.
  • Lead employees to take ownership of their own performance.
  • Gain employee ownership and commitment.

Unit 3

Documentation and the Performance Review Process

  • Develop coaching skills.
  • Practice giving performance feedback.
  • Describe job performance using behavioral terms.
  • Identify key aspect to include in the performance review.

Unit 4

Create a High-Performance Team Culture

  • Identify the vision for your team culture.
  • Evaluate the behaviors that undermine your team culture.
  • Evaluate the behaviors that support your team culture.
  • Create a sustainable team culture for the future.

Learn about the other courses which are part of the same certificate:

Next start date

Nov 4 – 29