Respectable communication in the workplace encourages a cohesive collaborative environment, prevents inefficiencies, and ensures the right information gets to the right person at the right time. This unit will explore how communication differs across cultures. In addition, students will come to understand how communication can impact relationships with others in both positive and negative ways.

CEUs/ILUs: 1.6
Length (in hours): 16
Price in USD $195.00
Price in CAD $265.00


Unit 1

Cultural Differences in Communication

  • Overview of global communication statistics
  • Understanding the beauty in language
  • Examples of cultural differences in communication
  • How to manage cultural differences in the workplace

Unit 2

Conversation About Race in the Workplace

  • Why we shouldn't avoid race-related conversations
  • What is color-blind ideology and how it harms DEI
  • How to start conversations about race
  • Resources to increase racial literacy

Unit 3

Having Uncomfortable Conversations

  • Creating a foundational relationship that supports difficult conversations
  • What to do if conversations become uncomfortable
  • Intentional harm verses unintentional harm
  • How to revent a communication crisis

Unit 4

Communication that Supports Social Identities

  • What is social identity?
  • Using cultural communication to build positive professional relationships
  • Cultural differences in Body Language
  • Nonverbal Communication

Learn about the other courses which are part of the same certificate:

Next start date

May 6 – 31