Manage your intercultural interactions more effectively by developing enhanced skills in communicating with internationals and low-level English speakers. Gain techniques to provide better service to global clients, and keep stress levels calm in emergencies that involve diverse cultures. Discover how interactions can go deeper despite the challenges of a low-vocabulary or a strong accent. Acquiring these skills will also increase your ability to dialogue when you are the minority language speaker abroad, making business or vacations more fulfilling.

CEUs/ILUs: 1.6
Length (in hours): 16
Price in USD $195.00

One Month Course

Agenda

Unit 1

Meeting the challenges

- Tools to simplify information
- Professional tips to get essential responses
- Confusing Faux Pas

Unit 2

Creating a successful conversation

- Developing your non-verbal skills
- Asking the right questions
- Addressing emotional diffusion and stress in communication

Unit 3

Adapting to the Individual

- Reading behavior
- Assessing language and communication skill set
- Mirroring techniques

Unit 4

Benefitting from Diversity

- Listening in Patience and Curiosity
- Relating deeper across boundaries
- Observing cultural differences in the moment
- Personal protocol plans